Marks & Spencer needed to create a high-level program that was relevant for senior employees with varying degrees of international experience. The training also needed to integrate practical scenarios and exercises to enable senior leaders to adapt their global mindset and bring about change in the organization from the top down.
The core aims of the program were to:
- Increase employees’ awareness of their own culture and its impact when working with internal and external contacts from other cultures
- Develop practical skills and strategies for improved global leadership in key Marks & Spencer territories
- Motivate global leaders to adapt their leadership and management styles when working internationally
- Develop curiosity to learn more about specific global markets from a cultural perspective