Following an in-depth diagnostic consultancy with each employee or team, Learnlight designed a series of targeted training solutions. The programs were highly practical with focused case studies, role plays, critical incidents and other scenarios relevant to Costa’s business activities providing delegates with an insight into their own cultural values as well as those of their international partners.
Learnlight designed the following training solutions for Whitbread employees:
- Graduates and Senior Level Employees Involved in International Markets
A one day Working Effectively across Cultures training program providing delegates with practical tools and strategies for working and communicating more effectively across cultures.
- Short-term International Assignees
A one or half day Doing Business in the target culture program which offers practical strategies to help delegates to work effectively with their counterparts in the Middle East, China or Singapore.
- Long-term International Assignees
A two-stage program was designed for employees embarking on long-term international assignments:
Part 1 – Delegates completed The International Profiler, an international development tool comprising an online psychometric questionnaire and a personalized feedback session highlighting strengths and skill gaps for international working.
Part 2 – One day Living and Working in the target culture designed to assist delegates with the transition of relocating to their new location by providing cultural awareness knowledge together with practical advice on daily life and business practices.